Refund policy
Customers may initiate a return within 2 days (48 hours) of delivery or pickup, provided that the materials are completely uninstalled, uncut, unaltered, and remaining in their original, unopened packaging with a valid receipt or invoice attached.
If all the conditions are met, kindly ship your products back to us using a registered courier service or contact us for collection of the items and we will issue a full refund.
Please note that we reserve the right to refuse any returned shipments if the product has been opened from the original box, used or tampered with. Shipping & Handling fees are non-refundable.
Please note that custom-cut products, custom furnitures, fabricated countertops, and any materials that have already been laid or treated are strictly non-returnable, as customization by the request of the customer and installation constitutes final product acceptance.
Furthermore, because marble and natural stones are unique products of nature, inherent variations in color, veining, shading, and minor surface pits are standard characteristics and do not qualify as defects or grounds for a free return.
Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
CANCELLATION POLICY
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.